How can we help?

How do I sign in with OTP?

WYHOP uses phone-based one-time passwords for passengers. 1. Enter your Kenyan mobile number. 2. Request OTP and wait for the SMS. 3. Enter…

How do I book a seat on WYHOP?

Open the WYHOP app or passenger site, search by origin , destination , and travel date , then pick a SACCO trip. 1. Open the seat …

How do I send a parcel on a bus trip?

Where the SACCO enables parcels: 1. Choose Parcels (or add parcel on a trip booking). 2. Enter sender/receiver names, phones, and desti…

Which payment methods are supported?

Most trips accept: - M-Pesa via Safaricom Daraja STK Push - Cards (Visa/Mastercard) via Paystack - Passenger wallet balance whe…

What should I do if luggage goes missing?

Report at the SACCO boarding or arrival desk immediately — they control luggage holds. Have ready: - Booking reference and travel date…