Contact Us
Passenger and SACCO support channels, Nairobi HQ, and response times for WYHOP.
Reach WYHOP for passenger bookings, payment issues, and SACCO partner support.
Support channels
| Channel | Details |
|---|---|
| Email (passengers) | support@wyhop.com |
| Email (SACCOs) | partners@wyhop.com |
| Phone | +254 711 000 111 |
| +254 711 000 112 | |
| Hours | Mon–Sat 08:00–18:00 EAT |
Response expectations
- Phone / WhatsApp during hours: same-day for urgent boarding or payment failures
- Email: within 1 business day (faster for paid-without-ticket with M-Pesa codes)
- SACCO onboarding: partners desk acknowledges within 2 business days
Nairobi HQ
WYHOP Westlands Business Park, Chiromo Road Nairobi, Kenya
Who should I contact?
- Passengers — bookings, OTP, refunds, parcels → support channels above or Help Center / FAQs
- SACCO operators — tenant access, settlements, fleet go-live → partners@wyhop.com and the SACCO portal
Emergencies
For in-trip safety issues, contact your SACCO operations desk and emergency services first. Platform escalation during support hours: +254 711 000 111.