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Keep your WYHOP account secure

security · all

Your WYHOP account can hold bookings, wallet balance, and personal data. Treat OTP and device access like banking credentials.

Core habits

  • Never share SMS OTPs — WYHOP staff will not ask for them.
  • Use your own phone number; avoid shared handsets for login when possible.
  • Sign out on shared devices (cyber cafés, borrowed tablets).
  • Review My Trips regularly for bookings you did not make.

If your number is stolen or SIM-swapped

  1. Contact Safaricom/Airtel to secure the line.
  2. Email support@wyhop.com immediately to freeze suspicious activity.
  3. List recent unexpected bookings or wallet movements.

SACCO operators

Use unique portal passwords, enable MFA when required by platform policy, and revoke access when staff leave. Report anomalous settlement or API activity to platform security via partners support.

Privacy

Read our Privacy Policy. Data requests and deletion: follow the FAQ on account deletion or email support@wyhop.com.