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Cancel or change a booking

booking · passenger

Plans change. WYHOP supports cancel and reschedule when the operating SACCO enables them for that fare.

Cancel

  1. Open My Trips.
  2. Select the upcoming booking.
  3. Tap Cancel and confirm.
  4. Note any fee or refund estimate shown before you confirm.

Reschedule

  1. Open the booking → Reschedule.
  2. Pick another departure on the same corridor (options depend on inventory).
  3. Pay any fare difference or accept a credit per SACCO rules.

Common cut-offs

Many SACCOs lock changes 2–6 hours before departure; some promotional seats are fixed. If buttons are greyed out, self-service is closed — contact the SACCO desk or support@wyhop.com with your reference before departure.

After a successful cancel

Refund timelines differ by payment rail (M-Pesa vs card vs wallet). Track status on the booking’s payment section. See also Refunds and payment disputes.

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