SACCO operations deep dive
operations · sacco
Expand on the daily checklist with ownership tips for dispatchers and finance leads.
Dispatch
Treat the portal manifest as the source of truth. If a vehicle swap happens on the yard, update the assignment before boarding so passenger SMS and conductor lists match.
Customer care
Publish a reachable SACCO phone on trip details. Platform support will redirect operational questions (lost bag on your coach, stage changes) back to you when you are the carrier.
Settlements
Reconcile gateway payouts against trip collections daily. Flag mismatches within 48 hours with payment references attached — delayed disputes are harder to unwind.
See also SACCO daily operations checklist and SACCO onboarding.