SACCO daily operations checklist

Use this checklist each operating day in the SACCO portal so manifests, crews, and money stay aligned.

Morning (before first departure)

• Confirm today’s trips are published and not stuck in draft.
• Assign vehicle + driver/conductor; check licence and insurance flags.
• Review seat inventory and any blocked seats.
• Verify M-Pesa/Paystack status (no provider outage notices).

During the day

• Watch live bookings and no-show patterns.
• Handle cancel/reschedule requests per your published policy.
• Log incidents (breakdowns, delays) so passengers get accurate updates.
• Process parcel intake with IDs and receipts.

End of day

• Reconcile collections vs gateway settlements.
• Close or annotate exception trips.
• Export manifests needed for audit.
• Queue settlement questions to Finance with references attached.

Escalations

Platform issues (login, webhooks, tenant config): partners@wyhop.com. Passenger complaints that need mediation: share booking refs with platform support.